301 S McDowell St Suite 1016, Charlotte, NC 28204
Review evidence score
Compares public-review evidence only. Not a measure of legal ability or outcomes.
Taylor | Serbin Injury Lawyers is a personal injury attorney in Charlotte, North Carolina with a 5.0-star rating across 363 tracked Google reviews. The current build retrieved 363 reviews for this profile and analyzed 312 text reviews. The firm has an owner reply on 89% of retrieved reviews, 78% of analyzed reviewers explicitly recommend it, and communication is mentioned in 13% of analyzed reviews. Its review pattern is highly consistent based on a consistency index of 98.7.
The most common review themes are explicit recommendation (78%), professionalism (28%), and case results (18%). Reviews in the sample mention matters involving car accident, motorcycle, medical malpractice, and workplace injury. Use these signals as due-diligence inputs rather than proof of specialty or likely outcome.
Review verdict
These direct answers separate what the public review dataset can confirm from licensing, disciplinary, and case-fit questions that require independent verification.
Taylor | Serbin Injury Lawyers reviews most often praise explicit recommendation (78%), professionalism (28%), and case results (18%) in the analyzed sample. These percentages describe text labels in the captured sample, not independently verified service claims.
Taylor | Serbin Injury Lawyers is listed on Google as a public business profile at 301 S McDowell St Suite 1016, Charlotte, NC 28204, with 363 tracked Google reviews, and the listing is marked as claimed on Google. A public listing does not independently verify attorney licensing, disciplinary history, insurance, or eligibility to handle a specific matter; check the relevant state bar and speak with the firm before hiring.
Taylor | Serbin Injury Lawyers has a 5.0/5 public Google rating across 363 tracked reviews. Law Leaderboard retrieved 363 reviews and analyzed 312 review texts for this profile. In that sample, the firm has an owner reply on 89% of retrieved reviews, 78% of analyzed reviewers explicitly recommend it, and communication is mentioned in 13% of analyzed reviews. These are public feedback signals, not a legal endorsement or prediction of case results.
Taylor | Serbin Injury Lawyers reviews in the analyzed negative sample carry the recurring concern labels poor communication (50%) and unprofessional (50%). Percentages describe the relevant review sample and should be read with the rating distribution and coverage notes below.
Taylor | Serbin Injury Lawyers has replied to 89% of the reviews retrieved for this profile, according to public review data. This measures responses to public reviews, not communication with clients during a case. Communication appears in 13% of analyzed review texts.
Use this table to see the difference between the firm's public review footprint, the reviews retrieved into the current build, and the text reviews that feed the NLP metrics on this page.
| Metric | Value | What it means |
|---|---|---|
| Review Evidence Score | 80.4/100 | Strong evidence; public-review evidence only. |
| Within-market score percentile | 81.1th percentile | Compared with the fixed Charlotte, NC cohort. |
| Tracked Google reviews | 363 | Public review count currently visible on the profile. |
| Reviews retrieved | 363 | Review records stored in the current build. |
| Text reviews analyzed | 312 | Review texts used for NLP-derived praise, complaint, and communication metrics. |
| Owner response rate | 89% | Share of retrieved reviews with an owner reply. |
| Explicit recommendation rate | 78% | Share of analyzed reviewers who explicitly recommend the firm. |
| Communication mentions | 13% | Share of analyzed reviews that mention communication. |
| Professionalism mentions | 28% | Share of analyzed reviews that mention professionalism. |
| Case-results mentions | 18% | Share of analyzed reviews that mention case results. |
| Compassion mentions | 8% | Share of analyzed reviews that mention compassion or care. |
| Consistency index | 98.7 | Higher scores indicate a more consistently positive rating pattern. |
| Average owner response time | 151.1 days | Mean delay between a public review and the owner reply. |
Identity-linked office intelligence
An office’s within-market percentile shows how its Review Evidence Score compares with the other profiles in that market. It is a relative position, not a probability, quality rating, or prediction. The score and percentile reflect public-review evidence only—not legal skill, licensing, case outcomes, misconduct, or suitability.
Evidence score
80.4/100
Score percentile
81.1th percentile
Rating percentile
100th percentile
Review-count percentile
67.6th percentile
Owner-reply percentile
Not scored
Strong evidence from 312 analyzed review texts. The identity match uses exact source IDs in the private graph; those provider IDs are not exposed here.
The nearest scored offices in the same fixed market by Review Evidence Score. Proximity is descriptive, not a recommendation.
The published themes are communication, responsiveness or delays, and outcome language. Theme prevalence is calculated only for offices whose theme result passed minimum sample, confidence, and external precision gates. Outcome language reflects an unverified claim in a review; it is not independent confirmation of what happened.
3.8%
12 matches: 11 positive, 1 negative. Precision in external QA: 96%.
2.9%
9 matches: 7 positive, 0 negative, 2 neutral. Precision in external QA: 82%.
Release llb-consumer-intelligence-2026-08-12-r4. Trend fields remain withheld until the separate multi-snapshot publication gate is met.
Historical review data
Public-review aggregates captured through Apr 6, 2026. These figures describe the retrieved history, not a live feed.
Retrieved history begins
Oct 14, 2015
Latest dated review
Mar 17, 2026
Retrieved coverage
100%
363 retrieved of 363 tracked
Recent 12-month reviews
52
Average rating: 5.00/5
Average rating
0.00 stars
5.00/5 in the recent period vs. 5.00/5 in the prior period
Review activity
-66 reviews
52 recent reviews vs. 118 in the prior period
Comparison gates prevent thin or incomplete review history from being presented as a trend. Review text and reviewer identities are not published in these aggregates.
Taylor | Serbin Injury Lawyers (formerly The Law Offices of Jason E. Taylor) is a personal injury law firm that has been serving North and South Carolina for over 25 years. Our motto is to "Provide Ju...
The sections below break this firm into measurable signals: responsiveness, communication mentions, review consistency, praised attributes, complaint themes, historical activity, and source-freshness notes. Read them together, not as isolated stats.
Provenance