301 S McDowell St Suite 1016, Charlotte, NC 28204
Taylor | Serbin Injury Lawyers is a personal injury attorney in Charlotte, North Carolina with a 5.0-star rating across 363 tracked Google reviews. The current build retrieved 363 reviews for this profile and analyzed 312 text reviews. The firm replies to 89% of public reviews, 78% of analyzed reviewers explicitly recommend it, and communication is mentioned in 13% of analyzed reviews. Its review pattern is highly consistent based on a consistency index of 98.7.
The most common review themes are explicit recommendation (78%), professionalism (28%), and case results (18%). Reviews in the sample mention matters involving car accident, motorcycle, medical malpractice, and workplace injury. Use these signals as due-diligence inputs rather than proof of specialty or likely outcome.
Use this table to see the difference between the firm's public review footprint, the reviews retrieved into the current build, and the text reviews that feed the NLP metrics on this page.
| Metric | Value | What it means |
|---|---|---|
| Tracked Google reviews | 363 | Public review count currently visible on the profile. |
| Reviews retrieved | 363 | Review records stored in the current build. |
| Text reviews analyzed | 312 | Review texts used for NLP-derived praise, complaint, and communication metrics. |
| Owner response rate | 89% | Share of retrieved reviews with an owner reply. |
| Explicit recommendation rate | 78% | Share of analyzed reviewers who explicitly recommend the firm. |
| Communication mentions | 13% | Share of analyzed reviews that mention communication. |
| Consistency index | 98.7 | Higher scores indicate a more consistently positive rating pattern. |
Taylor | Serbin Injury Lawyers (formerly The Law Offices of Jason E. Taylor) is a personal injury law firm that has been serving North and South Carolina for over 25 years. Our motto is to "Provide Ju...
The sections below break this firm into measurable signals: responsiveness, communication mentions, review consistency, praised attributes, complaint themes, and recent review examples. Read them together, not as isolated stats.
Based on analysis of 312 text reviews in the current build.
After I was seriously injured in a fall at work on May 31, 2024, my life changed in ways I never expected. Before this accident I had full mobility and independence. Now I am facing a future where I may only regain around sixty percent or less mobility, and that depends on surgeries and recovery goi...
I would like to take this opportunity to say my experience with Jason E. Taylor/Serbin Law Firm was fantastic. (Jordan Butler) agreed to assist myself with a Work Comp case. Jordan went above and beyond to make sure, I was taken care of. He returned my emails, phone calls, and answered my questions ...
Jordan Buttler was an incredible workers’ comp attorney who cares about his clients. He communicated clearly, kept us informed, and truly fought hard for my boyfriend when it mattered most. During a stressful and uncertain time, we felt supported and confident knowing he was in our corner. We are ve...
After having an accident,at the fault of the other driver,some people said getting a attorney may not help,,,They were wrong! I made a conscious decision to call Jason Taylors Law office where Larry And Charla handled my case with extreme kindness and care. They kept me up to speed with my case,Just...