717 S Torrence St #101, Charlotte, NC 28204
Auger & Auger is a personal injury attorney in Charlotte, North Carolina with a 5.0-star rating across 505 tracked Google reviews. The current build retrieved 505 reviews for this profile and analyzed 466 text reviews. The firm replies to 52% of public reviews, 68% of analyzed reviewers explicitly recommend it, and communication is mentioned in 22% of analyzed reviews. Its review pattern is highly consistent based on a consistency index of 98.3.
The most common review themes are explicit recommendation (68%), professionalism (35%), and communication (22%). Reviews in the sample mention matters involving car accident, motorcycle, medical malpractice, and wrongful death. Use these signals as due-diligence inputs rather than proof of specialty or likely outcome.
Use this table to see the difference between the firm's public review footprint, the reviews retrieved into the current build, and the text reviews that feed the NLP metrics on this page.
| Metric | Value | What it means |
|---|---|---|
| Tracked Google reviews | 505 | Public review count currently visible on the profile. |
| Reviews retrieved | 505 | Review records stored in the current build. |
| Text reviews analyzed | 466 | Review texts used for NLP-derived praise, complaint, and communication metrics. |
| Owner response rate | 52% | Share of retrieved reviews with an owner reply. |
| Explicit recommendation rate | 68% | Share of analyzed reviewers who explicitly recommend the firm. |
| Communication mentions | 22% | Share of analyzed reviews that mention communication. |
| Consistency index | 98.3 | Higher scores indicate a more consistently positive rating pattern. |
Have you been injured and your world turned upside down? We get it. We know you may be stressed about bills, confused about what to do next, and you're probably also in pain, which is why we make thin...
The sections below break this firm into measurable signals: responsiveness, communication mentions, review consistency, praised attributes, complaint themes, and recent review examples. Read them together, not as isolated stats.
Based on analysis of 466 text reviews in the current build.
I got hit by a drunk driver in early 2025. I called Auger & Auger based on the high ratings and I was not disappointed. Off the bat, I thought it would be a bigger settlement but despite it being a bad accident and the at-fault driver being triple the limit, I wasn’t injured enough for that. In fac...
I am so glad I trusted Auger & Auger with my case! I had never been through the process before and asked a lot of questions. I felt so supported by everyone I dealt with throughout. Questions were answered thoroughly and in a timely manner and everyone was willing to answer my follow-ups with enthus...
They were really helpful and nice. Keep me updated with my case. Would use them again. But I hope i never need them again. Thank you for all your help.
Grateful! They were straight to the point about business and helped me tremendously. I loved that there was no 'candy- coating' just the facts of what they were working with and how they could best & reasonably serve my needs.
The firm took great care of my case, providing details and updates along the way and helping me navigate a not ideal situation. Anything I didnt understand was explained very well. They worked to get a good settlement and made everything super easy for me. Definitely recommend!
Q: How long will it take to get a settlement?
A: It depends on the complexity and severity of your injury and the accident. The average settlement takes between 5-12 months. Serious injuries like truck accidents, or cases in which multiple parties are involved, like DUI accidents, can take longer, especially if they involve filing a lawsuit.
— Auger & Auger
Q: Can I change to a different attorney if I have already hired one?
A: Yes, under the state bar rules, you are allowed to switch attorneys.
— Auger & Auger
Q: Can I choose my lawyer or is one assigned by the firm?
A: Yes, you can choose your attorney. After speaking with you, we will match you to an attorney we feel will work well with your personality and case type. If you would like to change at any time, that is allowed.
— Auger & Auger
Q: Are consultations free?
A: Yes, and they always will be. We offer free consultations and our A&A Zero Fee Guarantee, meaning that you can call us for free whenever you’d like, we will give you advice, and when you work with us, you only pay when we win and then only as a percentage of the settlement amount.
— Auger & Auger
Q: Are the lawyers available 24/7?
A: Our team is available 24/7 to speak with potential new clients and offer a free consultation. Lawyers, in particular, are always available during business hours, and are available to speak to new clients most of the time after-hours. Sometimes it may take 30 minutes or an hour after an after-hours c...
— Auger & Auger
Q: What is the payment schedule?
A: With our A&A Zero Fee Guarantee, clients pay no up-front costs, they only pay when we win, after a case settles, and only as a percentage of the settlement. There is no “fee schedule”, per se. Our fee is paid directly by the at-fault party and/or their insurance company.
— Auger & Auger
Q: What payment methods are accepted?
A: Our A&A Zero Fee Guarantee means that our clients never pay us out of pocket. We are paid as a percentage of the settlement, which means that, typically, insurance companies and at-fault parties pay us directly.
— Auger & Auger
Q: Do you do online consultations?
A: Yes, free consultations are available 24/7. Injury victims can call 24/7 and get connected with a representative on our staff. Lawyers are always available to speak with potential new clients during business hours, and are available off hours as well to speak with serious injury victims. Sometimes i...
— Auger & Auger
Q: What is the success rate of the firm?
A: 98.5%, we do not take cases we cannot win.
— Auger & Auger
Q: How much does it cost to hire the firm?
A: With the A&A Zero Fee Guarantee, the client pays no money until we win their case. Even then, our fee comes only as a percentage of the settlement amount, meaning it never comes out of our client’s pocket. Our fee is 33.33% of the total settlement amount.
— Auger & Auger
Q: Are you providing services in languages other than English?
A: Yes - we help clients who speak Spanish and English.
— Auger & Auger
Q: Do you have lawyers that speak Spanish?
A: Multiple team members are bi-lingual, including case managers, litigation paralegals, and reception.
— Auger & Auger
Q: How do the clients receive case updates?
A: At the beginning of a case, we speak with our clients very often. Once the case begins to progress, clients receive a personal phone call from our team with case updates at a minimum every 2 weeks, or sooner if there are case status updates. Clients will also receive automated emails whenever their ...
— Auger & Auger