717 S Torrence St #101, Charlotte, NC 28204
Public profile and review data last refreshed Aug 2, 2026.
Auger & Auger is a personal injury attorney in Charlotte, North Carolina with a 5.0-star rating across 505 tracked Google reviews. The current build retrieved 505 reviews for this profile and analyzed 466 text reviews. The firm has an owner reply on 52% of retrieved reviews, 68% of analyzed reviewers explicitly recommend it, and communication is mentioned in 22% of analyzed reviews. Its review pattern is highly consistent based on a consistency index of 98.3.
The most common review themes are explicit recommendation (68%), professionalism (35%), and communication (22%). Reviews in the sample mention matters involving car accident, motorcycle, medical malpractice, and wrongful death. Use these signals as due-diligence inputs rather than proof of specialty or likely outcome.
Review verdict
These direct answers separate what the public review dataset can confirm from licensing, disciplinary, and case-fit questions that require independent verification.
The strongest recurring praise signals in the analyzed review sample are explicit recommendation (68%), professionalism (35%), and communication (22%). These percentages describe text labels in the captured sample, not independently verified service claims.
Law Leaderboard can confirm that this page represents a public Google Business listing for Auger & Auger at 717 S Torrence St #101, Charlotte, NC 28204. The listing has 505 tracked Google reviews and is marked as claimed on Google. This does not independently verify attorney licensing, disciplinary history, insurance, or eligibility to handle a specific matter; check the relevant state bar and speak with the firm before hiring.
Auger & Auger has a 5.0/5 public Google rating across 505 tracked reviews. Law Leaderboard retrieved 505 reviews and analyzed 466 review texts for this profile. In that sample, the firm has an owner reply on 52% of retrieved reviews, 68% of analyzed reviewers explicitly recommend it, and communication is mentioned in 22% of analyzed reviews. These are public feedback signals, not a legal endorsement or prediction of case results.
The recurring concern labels found in the analyzed negative-review sample are unprofessional (50%). Percentages describe the relevant review sample and should be read with the rating distribution and coverage notes below.
Public review data shows an owner reply on 52% of the reviews retrieved for Auger & Auger. This measures responses to public reviews, not communication with clients during a case. Communication appears in 22% of analyzed review texts.
Use this table to see the difference between the firm's public review footprint, the reviews retrieved into the current build, and the text reviews that feed the NLP metrics on this page.
| Metric | Value | What it means |
|---|---|---|
| Review Evidence Score | 79.1/100 | Strong evidence; public-review evidence only. |
| Within-market score percentile | 75.7th percentile | Compared with the fixed Charlotte, NC cohort. |
| Tracked Google reviews | 505 | Public review count currently visible on the profile. |
| Reviews retrieved | 505 | Review records stored in the current build. |
| Text reviews analyzed | 466 | Review texts used for NLP-derived praise, complaint, and communication metrics. |
| Owner response rate | 52% | Share of retrieved reviews with an owner reply. |
| Explicit recommendation rate | 68% | Share of analyzed reviewers who explicitly recommend the firm. |
| Communication mentions | 22% | Share of analyzed reviews that mention communication. |
| Consistency index | 98.3 | Higher scores indicate a more consistently positive rating pattern. |
Identity-linked office intelligence
An office’s within-market percentile shows how its Review Evidence Score compares with the other profiles in that market. It is a relative position, not a probability, quality rating, or prediction. The score and percentile reflect public-review evidence only—not legal skill, licensing, case outcomes, misconduct, or suitability.
Evidence score
79.1/100
Score percentile
75.7th percentile
Rating percentile
100th percentile
Review-count percentile
81.1th percentile
Owner-reply percentile
Not scored
Strong evidence from 466 analyzed review texts. The identity match uses exact source IDs in the private graph; those provider IDs are not exposed here.
The nearest scored offices in the same fixed market by Review Evidence Score. Proximity is descriptive, not a recommendation.
The published themes are communication, responsiveness or delays, and outcome language. Theme prevalence is calculated only for offices whose theme result passed minimum sample, confidence, and external precision gates. Outcome language reflects an unverified claim in a review; it is not independent confirmation of what happened.
6.4%
30 matches: 30 positive, 0 negative. Precision in external QA: 96%.
5.8%
27 matches: 20 positive, 0 negative, 7 neutral. Precision in external QA: 82%.
4.3%
20 matches: 19 positive, 1 negative. Precision in external QA: 95%.
Release llb-consumer-intelligence-2026-08-12-r4. Trend fields remain withheld until the separate multi-snapshot publication gate is met.
Historical review data
Public-review aggregates captured through Apr 6, 2026. These figures describe the retrieved history, not a live feed.
Retrieved history begins
Jun 25, 2013
Latest dated review
Mar 25, 2026
Retrieved coverage
100%
505 retrieved of 505 tracked
Recent 12-month reviews
62
Average rating: 5.00/5
Average rating
+0.02 stars
5.00/5 in the recent period vs. 4.98/5 in the prior period
Review activity
-1 reviews
62 recent reviews vs. 63 in the prior period
Comparison gates prevent thin or incomplete review history from being presented as a trend. Review text and reviewer identities are not published in these aggregates.
Have you been injured and your world turned upside down? We get it. We know you may be stressed about bills, confused about what to do next, and you're probably also in pain, which is why we make thin...
Details are shown only when captured from qualifying pages on the firm’s own website; they are self-reported website statements captured at a point in time and are not independent verification of service quality, attorney licensing, or suitability for a specific case.
The sections below break this firm into measurable signals: responsiveness, communication mentions, review consistency, praised attributes, complaint themes, historical activity, and source-freshness notes. Read them together, not as isolated stats.
Based on analysis of 466 text reviews in the current build.
Q: How long will it take to get a settlement?
A: It depends on the complexity and severity of your injury and the accident. The average settlement takes between 5-12 months. Serious injuries like truck accidents, or cases in which multiple parties are involved, like DUI accidents, can take longer, especially if they involve filing a lawsuit.
— Auger & Auger
Q: Can I change to a different attorney if I have already hired one?
A: Yes, under the state bar rules, you are allowed to switch attorneys.
— Auger & Auger
Q: Can I choose my lawyer or is one assigned by the firm?
A: Yes, you can choose your attorney. After speaking with you, we will match you to an attorney we feel will work well with your personality and case type. If you would like to change at any time, that is allowed.
— Auger & Auger
Q: Are consultations free?
A: Yes, and they always will be. We offer free consultations and our A&A Zero Fee Guarantee, meaning that you can call us for free whenever you’d like, we will give you advice, and when you work with us, you only pay when we win and then only as a percentage of the settlement amount.
— Auger & Auger
Q: Are the lawyers available 24/7?
A: Our team is available 24/7 to speak with potential new clients and offer a free consultation. Lawyers, in particular, are always available during business hours, and are available to speak to new clients most of the time after-hours. Sometimes it may take 30 minutes or an hour after an after-hours c...
— Auger & Auger
Q: What is the payment schedule?
A: With our A&A Zero Fee Guarantee, clients pay no up-front costs, they only pay when we win, after a case settles, and only as a percentage of the settlement. There is no “fee schedule”, per se. Our fee is paid directly by the at-fault party and/or their insurance company.
— Auger & Auger
Q: What payment methods are accepted?
A: Our A&A Zero Fee Guarantee means that our clients never pay us out of pocket. We are paid as a percentage of the settlement, which means that, typically, insurance companies and at-fault parties pay us directly.
— Auger & Auger
Q: Do you do online consultations?
A: Yes, free consultations are available 24/7. Injury victims can call 24/7 and get connected with a representative on our staff. Lawyers are always available to speak with potential new clients during business hours, and are available off hours as well to speak with serious injury victims. Sometimes i...
— Auger & Auger
Q: What is the success rate of the firm?
A: 98.5%, we do not take cases we cannot win.
— Auger & Auger
Q: How much does it cost to hire the firm?
A: With the A&A Zero Fee Guarantee, the client pays no money until we win their case. Even then, our fee comes only as a percentage of the settlement amount, meaning it never comes out of our client’s pocket. Our fee is 33.33% of the total settlement amount.
— Auger & Auger
Q: Are you providing services in languages other than English?
A: Yes - we help clients who speak Spanish and English.
— Auger & Auger
Q: Do you have lawyers that speak Spanish?
A: Multiple team members are bi-lingual, including case managers, litigation paralegals, and reception.
— Auger & Auger
Q: How do the clients receive case updates?
A: At the beginning of a case, we speak with our clients very often. Once the case begins to progress, clients receive a personal phone call from our team with case updates at a minimum every 2 weeks, or sooner if there are case status updates. Clients will also receive automated emails whenever their ...
— Auger & Auger