831 E Morehead St #540, Charlotte, NC 28202
Review evidence score
Compares public-review evidence only. Not a measure of legal ability or outcomes.
Speaks Law Firm is a personal injury attorney in Charlotte, North Carolina with a 4.8-star rating across 180 tracked Google reviews. The current build retrieved 182 reviews for this profile and analyzed 167 text reviews. The firm has an owner reply on 90% of retrieved reviews, 50% of analyzed reviewers explicitly recommend it, and communication is mentioned in 20% of analyzed reviews. Its review pattern is fairly consistent based on a consistency index of 88.6.
The most common review themes are explicit recommendation (50%), case results (35%), and professionalism (24%). Reviews in the sample mention matters involving car accident, motorcycle, slip and fall, and medical malpractice. Use these signals as due-diligence inputs rather than proof of specialty or likely outcome.
Review verdict
These direct answers separate what the public review dataset can confirm from licensing, disciplinary, and case-fit questions that require independent verification.
Speaks Law Firm reviews most often praise explicit recommendation (50%), case results (35%), and professionalism (24%) in the analyzed sample. These percentages describe text labels in the captured sample, not independently verified service claims.
Speaks Law Firm is listed on Google as a public business profile at 831 E Morehead St #540, Charlotte, NC 28202, with 180 tracked Google reviews, and the listing is marked as claimed on Google. A public listing does not independently verify attorney licensing, disciplinary history, insurance, or eligibility to handle a specific matter; check the relevant state bar and speak with the firm before hiring.
Speaks Law Firm has a 4.8/5 public Google rating across 180 tracked reviews. Law Leaderboard retrieved 182 reviews and analyzed 167 review texts for this profile. In that sample, the firm has an owner reply on 90% of retrieved reviews, 50% of analyzed reviewers explicitly recommend it, and communication is mentioned in 20% of analyzed reviews. These are public feedback signals, not a legal endorsement or prediction of case results.
Speaks Law Firm reviews in the analyzed negative sample carry the recurring concern labels slow process (20%) and unprofessional (10%). Percentages describe the relevant review sample and should be read with the rating distribution and coverage notes below.
Speaks Law Firm has replied to 90% of the reviews retrieved for this profile, according to public review data. This measures responses to public reviews, not communication with clients during a case. Communication appears in 20% of analyzed review texts.
Use this table to see the difference between the firm's public review footprint, the reviews retrieved into the current build, and the text reviews that feed the NLP metrics on this page.
| Metric | Value | What it means |
|---|---|---|
| Review Evidence Score | 69.8/100 | Moderate evidence; public-review evidence only. |
| Within-market score percentile | 29.7th percentile | Compared with the fixed Charlotte, NC cohort. |
| Tracked Google reviews | 180 | Public review count currently visible on the profile. |
| Reviews retrieved | 182 | Review records stored in the current build. |
| Text reviews analyzed | 167 | Review texts used for NLP-derived praise, complaint, and communication metrics. |
| Owner response rate | 90% | Share of retrieved reviews with an owner reply. |
| Explicit recommendation rate | 50% | Share of analyzed reviewers who explicitly recommend the firm. |
| Communication mentions | 20% | Share of analyzed reviews that mention communication. |
| Professionalism mentions | 24% | Share of analyzed reviews that mention professionalism. |
| Case-results mentions | 35% | Share of analyzed reviews that mention case results. |
| Compassion mentions | 10% | Share of analyzed reviews that mention compassion or care. |
| Consistency index | 88.6 | Higher scores indicate a more consistently positive rating pattern. |
| Average owner response time | 104.1 days | Mean delay between a public review and the owner reply. |
Identity-linked office intelligence
An office’s within-market percentile shows how its Review Evidence Score compares with the other profiles in that market. It is a relative position, not a probability, quality rating, or prediction. The score and percentile reflect public-review evidence only—not legal skill, licensing, case outcomes, misconduct, or suitability.
Evidence score
69.8/100
Score percentile
29.7th percentile
Rating percentile
27th percentile
Review-count percentile
48.6th percentile
Owner-reply percentile
Not scored
Moderate evidence from 167 analyzed review texts. The identity match uses exact source IDs in the private graph; those provider IDs are not exposed here.
The nearest scored offices in the same fixed market by Review Evidence Score. Proximity is descriptive, not a recommendation.
The published themes are communication, responsiveness or delays, and outcome language. Theme prevalence is calculated only for offices whose theme result passed minimum sample, confidence, and external precision gates. Outcome language reflects an unverified claim in a review; it is not independent confirmation of what happened.
9.6%
16 matches: 12 positive, 4 negative. Precision in external QA: 96%.
4.8%
8 matches: 5 positive, 0 negative, 3 neutral. Precision in external QA: 82%.
Release llb-consumer-intelligence-2026-08-12-r4. Trend fields remain withheld until the separate multi-snapshot publication gate is met.
Historical review data
Public-review aggregates captured through Aug 2, 2026. These figures describe the retrieved history, not a live feed.
Retrieved history begins
Oct 29, 2020
Latest dated review
Aug 1, 2026
Retrieved coverage
100%
180 retrieved of 180 tracked
Recent 12-month reviews
63
Average rating: 4.83/5
Average rating
+0.13 stars
4.83/5 in the recent period vs. 4.70/5 in the prior period
Review activity
+26 reviews
63 recent reviews vs. 37 in the prior period
Replies to 1–3-star reviews
30%
3 replies across 10 retrieved low-star reviews
Replies to 4–5-star reviews
94%
159 replies across 170 retrieved high-star reviews
Comparison gates prevent thin or incomplete review history from being presented as a trend. Review text and reviewer identities are not published in these aggregates.
Speaks Law Firm provides legal representation for individuals injured in 831 E. Morehead St., Charlotte, North Carolina, and nearby communities. Founded by R. Clarke Speaks, a trial lawyer with nearly...
The sections below break this firm into measurable signals: responsiveness, communication mentions, review consistency, praised attributes, complaint themes, historical activity, and source-freshness notes. Read them together, not as isolated stats.
Provenance