535 5th Ave Suite 910, New York, NY 10017
Review evidence score
Compares public-review evidence only. Not a measure of legal ability or outcomes.
The Ward Law Group, PLLC is a personal injury attorney in New York, New York with a 4.9-star rating across 327 tracked Google reviews. The current build retrieved 327 reviews for this profile and analyzed 171 text reviews. The firm has an owner reply on 97% of retrieved reviews, 26% of analyzed reviewers explicitly recommend it, and communication is mentioned in 2% of analyzed reviews. Its review pattern is highly consistent based on a consistency index of 91.2.
The most common review themes are explicit recommendation (26%), professionalism (21%), and speed (7%). Reviews in the sample mention matters involving car accident. Use these signals as due-diligence inputs rather than proof of specialty or likely outcome.
Review verdict
These direct answers separate what the public review dataset can confirm from licensing, disciplinary, and case-fit questions that require independent verification.
The Ward Law Group, PLLC reviews most often praise explicit recommendation (26%), professionalism (21%), and speed (7%) in the analyzed sample. These percentages describe text labels in the captured sample, not independently verified service claims.
The Ward Law Group, PLLC is listed on Google as a public business profile at 535 5th Ave Suite 910, New York, NY 10017, with 327 tracked Google reviews, and the listing is marked as claimed on Google. A public listing does not independently verify attorney licensing, disciplinary history, insurance, or eligibility to handle a specific matter; check the relevant state bar and speak with the firm before hiring.
The Ward Law Group, PLLC has a 4.9/5 public Google rating across 327 tracked reviews. Law Leaderboard retrieved 327 reviews and analyzed 171 review texts for this profile. In that sample, the firm has an owner reply on 97% of retrieved reviews, 26% of analyzed reviewers explicitly recommend it, and communication is mentioned in 2% of analyzed reviews. These are public feedback signals, not a legal endorsement or prediction of case results.
The Ward Law Group, PLLC reviews show no recurring complaint category in the current analyzed sample. That does not prove that no client has complained; review coverage is incomplete and changes over time.
The Ward Law Group, PLLC has replied to 97% of the reviews retrieved for this profile, according to public review data. This measures responses to public reviews, not communication with clients during a case. Communication appears in 2% of analyzed review texts.
Use this table to see the difference between the firm's public review footprint, the reviews retrieved into the current build, and the text reviews that feed the NLP metrics on this page.
| Metric | Value | What it means |
|---|---|---|
| Review Evidence Score | 65.1/100 | Moderate evidence; public-review evidence only. |
| Within-market score percentile | 2.4th percentile | Compared with the fixed New York, NY cohort. |
| Tracked Google reviews | 327 | Public review count currently visible on the profile. |
| Reviews retrieved | 327 | Review records stored in the current build. |
| Text reviews analyzed | 171 | Review texts used for NLP-derived praise, complaint, and communication metrics. |
| Owner response rate | 97% | Share of retrieved reviews with an owner reply. |
| Explicit recommendation rate | 26% | Share of analyzed reviewers who explicitly recommend the firm. |
| Communication mentions | 2% | Share of analyzed reviews that mention communication. |
| Professionalism mentions | 21% | Share of analyzed reviews that mention professionalism. |
| Case-results mentions | 2% | Share of analyzed reviews that mention case results. |
| Compassion mentions | 2% | Share of analyzed reviews that mention compassion or care. |
| Consistency index | 91.2 | Higher scores indicate a more consistently positive rating pattern. |
| Average owner response time | 150 days | Mean delay between a public review and the owner reply. |
Identity-linked office intelligence
An office’s within-market percentile shows how its Review Evidence Score compares with the other profiles in that market. It is a relative position, not a probability, quality rating, or prediction. The score and percentile reflect public-review evidence only—not legal skill, licensing, case outcomes, misconduct, or suitability.
Evidence score
65.1/100
Score percentile
2.4th percentile
Rating percentile
57.1th percentile
Review-count percentile
64.3th percentile
Owner-reply percentile
83.3th percentile
Moderate evidence from 171 analyzed review texts. The identity match uses exact source IDs in the private graph; those provider IDs are not exposed here.
The nearest scored offices in the same fixed market by Review Evidence Score. Proximity is descriptive, not a recommendation.
The published themes are communication, responsiveness or delays, and outcome language. Theme prevalence is calculated only for offices whose theme result passed minimum sample, confidence, and external precision gates. Outcome language reflects an unverified claim in a review; it is not independent confirmation of what happened.
2.9%
5 matches: 5 positive, 0 negative. Precision in external QA: 96%.
Release llb-consumer-intelligence-2026-08-12-r4. Trend fields remain withheld until the separate multi-snapshot publication gate is met.
Historical review data
Public-review aggregates captured through Apr 6, 2026. These figures describe the retrieved history, not a live feed.
Retrieved history begins
Mar 24, 2023
Latest dated review
Apr 6, 2026
Retrieved coverage
100%
327 retrieved of 327 tracked
Recent 12-month reviews
169
Average rating: 4.84/5
Average rating
-0.07 stars
4.84/5 in the recent period vs. 4.91/5 in the prior period
Review activity
+111 reviews
169 recent reviews vs. 58 in the prior period
Replies to 1–3-star reviews
33%
3 replies across 9 retrieved low-star reviews
Replies to 4–5-star reviews
99%
316 replies across 318 retrieved high-star reviews
Comparison gates prevent thin or incomplete review history from being presented as a trend. Review text and reviewer identities are not published in these aggregates.
The sections below break this firm into measurable signals: responsiveness, communication mentions, review consistency, praised attributes, complaint themes, historical activity, and source-freshness notes. Read them together, not as isolated stats.
Provenance