Morgan & Morgan Reviews, Ratings & Complaints

Brand aliases: Morgan and Morgan

2355 E Camelback Rd Suite 335, Phoenix, AZ 85016

Public profile and review data last refreshed Aug 2, 2026.

4.6
2,846 Google reviews
Claimed Google Business Profile Compare all tracked Morgan & Morgan locations

Morgan & Morgan is a personal injury attorney in Phoenix, Arizona with a 4.6-star rating across 2,846 tracked Google reviews. The current build retrieved 1,356 reviews for this profile and analyzed 1,115 text reviews. The firm has an owner reply on 94% of retrieved reviews, 6% of analyzed reviewers explicitly recommend it, and communication is mentioned in 5% of analyzed reviews. Its review pattern is mixed based on a consistency index of 67.4.

The most common review themes are professionalism (18%), compassion and care (7%), and speed (6%). Reviews in the sample mention matters involving car accident, slip and fall, medical malpractice, and workplace injury. Use these signals as due-diligence inputs rather than proof of specialty or likely outcome.

Review verdict

Morgan & Morgan Review Summary and Due-Diligence Questions

These direct answers separate what the public review dataset can confirm from licensing, disciplinary, and case-fit questions that require independent verification.

What clients praise

The strongest recurring praise signals in the analyzed review sample are professionalism (18%), compassion and care (7%), and speed (6%). These percentages describe text labels in the captured sample, not independently verified service claims.

Is Morgan & Morgan legitimate?

Law Leaderboard can confirm that this page represents a public Google Business listing for Morgan & Morgan at 2355 E Camelback Rd Suite 335, Phoenix, AZ 85016. The listing has 2,846 tracked Google reviews and is marked as claimed on Google. This does not independently verify attorney licensing, disciplinary history, insurance, or eligibility to handle a specific matter; check the relevant state bar and speak with the firm before hiring.

Is Morgan & Morgan a good law firm?

Morgan & Morgan has a 4.6/5 public Google rating across 2,846 tracked reviews. Law Leaderboard retrieved 1,356 reviews and analyzed 1,115 review texts for this profile. In that sample, the firm has an owner reply on 94% of retrieved reviews, 6% of analyzed reviewers explicitly recommend it, and communication is mentioned in 5% of analyzed reviews. These are public feedback signals, not a legal endorsement or prediction of case results.

What do Morgan & Morgan reviews complain about?

The recurring concern labels found in the analyzed negative-review sample are unprofessional (7%), poor communication (5%), and slow process (50%). Percentages describe the relevant review sample and should be read with the rating distribution and coverage notes below.

Does Morgan & Morgan respond to reviews?

Public review data shows an owner reply on 94% of the reviews retrieved for Morgan & Morgan. This measures responses to public reviews, not communication with clients during a case. Communication appears in 5% of analyzed review texts.

Could experiences vary by location?

Yes. This evidence covers the Phoenix, Arizona office. Compare all tracked Morgan & Morgan offices before generalizing this location's rating, praise, or concern signals to the wider brand.

Firm Snapshot Table

Use this table to see the difference between the firm's public review footprint, the reviews retrieved into the current build, and the text reviews that feed the NLP metrics on this page.

MetricValueWhat it means
Review Evidence Score48/100Extensive evidence; public-review evidence only.
Within-market score percentile13.3th percentileCompared with the fixed Phoenix, AZ cohort.
Tracked Google reviews2,846Public review count currently visible on the profile.
Reviews retrieved1,356Review records stored in the current build.
Text reviews analyzed1,115Review texts used for NLP-derived praise, complaint, and communication metrics.
Owner response rate94%Share of retrieved reviews with an owner reply.
Explicit recommendation rate6%Share of analyzed reviewers who explicitly recommend the firm.
Communication mentions5%Share of analyzed reviews that mention communication.
Consistency index67.4Higher scores indicate a more consistently positive rating pattern.

Identity-linked office intelligence

Where This Office Sits in Phoenix, AZ

An office’s within-market percentile shows how its Review Evidence Score compares with the other profiles in that market. It is a relative position, not a probability, quality rating, or prediction. The score and percentile reflect public-review evidence only—not legal skill, licensing, case outcomes, misconduct, or suitability.

Compare offices side by side →

Evidence score

48/100

Score percentile

13.3th percentile

Rating percentile

26.7th percentile

Review-count percentile

100th percentile

Owner-reply percentile

Not scored

Evidence strength and entity relationship

Extensive evidence from 1,115 analyzed review texts. The identity match uses exact source IDs in the private graph; those provider IDs are not exposed here.

Law Leaderboard office ID
llb-office-86caab54bfb37423
Law Leaderboard brand ID
llb-brand-morgan-and-morgan

QA-published themes for this office

The published themes are communication, responsiveness or delays, and outcome language. Theme prevalence is calculated only for offices whose theme result passed minimum sample, confidence, and external precision gates. Outcome language reflects an unverified claim in a review; it is not independent confirmation of what happened.

communication

1.8%

20 matches: 13 positive, 6 negative. Precision in external QA: 96%.

responsiveness delays

1.1%

12 matches: 11 positive, 1 negative. Precision in external QA: 95%.

Outcome language (unverified)

0.3%

3 matches: 3 positive, 0 negative. Precision in external QA: 82%.

Release llb-consumer-intelligence-2026-08-12-r4. Trend fields remain withheld until the separate multi-snapshot publication gate is met.

Historical review data

Review Activity and Response Detail

Public-review aggregates captured through Apr 6, 2026. These figures describe the retrieved history, not a live feed.

Method: review-trends-v1.0.0

Retrieved history begins

Aug 23, 2021

Latest dated review

Apr 6, 2026

Retrieved coverage

48%

1,356 retrieved of 2,846 tracked

Recent 12-month reviews

204

Average rating: 4.54/5

Year-over-year review change

Average rating

+0.26 stars

4.54/5 in the recent period vs. 4.28/5 in the prior period

Review activity

+24 reviews

204 recent reviews vs. 180 in the prior period

Owner replies by rating group

Replies to 1–3-star reviews

95%

181 replies across 190 retrieved low-star reviews

Replies to 4–5-star reviews

95%

1,105 replies across 1,166 retrieved high-star reviews

Comparison gates prevent thin or incomplete review history from being presented as a trend. Review text and reviewer identities are not published in these aggregates.

Case Types Mentioned in Reviews

car accidentslip and fallmedical malpracticeworkplace injurywrongful death

Quick Stats

Reviews/Month
20.7
Avg Review Length
124 chars
Local Guide %
30%

Practice Areas

Business attorneyEmployment attorneyLaw firm

What Our Data Shows

The sections below break this firm into measurable signals: responsiveness, communication mentions, review consistency, praised attributes, complaint themes, historical activity, and source-freshness notes. Read them together, not as isolated stats.

Performance Metrics

Based on analysis of 1,115 text reviews in the current build.

Owner Response Rate
94%
replies to reviews
Explicit Recommendation Rate
6%
of analyzed reviewers
Communication Mentions
5%
of analyzed reviews
Professionalism Mentions
18%
of analyzed reviews
Results Mentions
6%
of analyzed reviews
Compassion Mentions
7%
of analyzed reviews
Average response time: 161.2 days

Rating Distribution

5 star
2418 (85%)
4 star
172 (6%)
3 star
61 (2.1%)
2 star
35 (1.2%)
1 star
160 (5.6%)
83% positive reviews 14% negative reviews Consistency index: 67.4

What Clients Praise

professionalism 18.1% of reviews
compassion and care 7.1% of reviews
speed 6.3% of reviews
case results 5.9% of reviews
explicit recommendation 5.8% of reviews

Common Concerns (from negative reviews)

unprofessional (6.5%)
poor communication (4.9%)
slow process (0.5%)

Other Personal Injury in Phoenix

Sources, Freshness & Limitations

Sources

  • Google Business profile data for the firm, including address, phone, website, business attributes, and aggregate public rating.
  • 1,356 retrieved reviews and 1,115 text reviews used to calculate praise, complaint, communication, and response metrics for this profile.
  • Consumer intelligence release llb-consumer-intelligence-2026-08-12-r4, derived from llb-depth50-research-2026-08-11-r1, supplies immutable office and brand IDs, market context, evidence-strength tier, and published practice/city memberships.
  • Historical review aggregates calculated from the retrieved public-review history captured through Apr 6, 2026.
  • Aggregate business and review-analysis fields rendered from the same exported firm record used by the city rankings; reviewer identities and review text are not republished.

Freshness

  • Business profile last collected: 2026-04-02 12:08:16.
  • Review records last collected: 2026-04-06 16:59:19; derived metrics last analyzed: 2026-08-02 20:36:22.
  • 2,846 total Google reviews tracked; 1,356 reviews retrieved; 1,115 text reviews analyzed.
  • Consumer intelligence release published 2026-08-12; that is a derived-release date, not a new profile or review observation.
  • Review-history snapshot: Apr 6, 2026; retrieved coverage: 48% of the tracked-review total.
  • Methodology version: 2026.04.07. Build packaging timestamp: 2026-08-03 08:34:48 UTC; this is not a source-refresh date.

Limitations

  • Public review volume, retrieved review records, and text reviews analyzed are different counts and should not be treated as interchangeable.
  • Historical comparison tiles appear only when retrieved review history reaches both full twelve-month windows and each window meets the rating-count threshold.
  • Review-derived case-type and praise signals show what appears in the sample; they do not independently verify board certification or case outcomes.
  • A within-market percentile is a relative position inside the fixed market cohort. It is not a probability, national rank, or legal-performance grade.
  • A theme appears only when that office result passes the published minimum sample, confidence, and external precision gates; absence is not proof that the topic never appears.
  • This page helps you evaluate a firm’s public client-feedback footprint, but hiring decisions still require direct due diligence.
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