3550 N Central Ave Suite 550, Phoenix, AZ 85012
Big Auto Accident Attorneys is a personal injury attorney in Phoenix, Arizona with a 4.9-star rating across 647 tracked Google reviews. The current build retrieved 638 reviews for this profile and analyzed 560 text reviews. The firm replies to 39% of public reviews, 49% of analyzed reviewers explicitly recommend it, and communication is mentioned in 10% of analyzed reviews. Its review pattern is highly consistent based on a consistency index of 97.5.
The most common review themes are explicit recommendation (49%), professionalism (26%), and expertise (12%). Reviews in the sample mention matters involving car accident, slip and fall, and medical malpractice. Use these signals as due-diligence inputs rather than proof of specialty or likely outcome.
Use this table to see the difference between the firm's public review footprint, the reviews retrieved into the current build, and the text reviews that feed the NLP metrics on this page.
| Metric | Value | What it means |
|---|---|---|
| Tracked Google reviews | 647 | Public review count currently visible on the profile. |
| Reviews retrieved | 638 | Review records stored in the current build. |
| Text reviews analyzed | 560 | Review texts used for NLP-derived praise, complaint, and communication metrics. |
| Owner response rate | 39% | Share of retrieved reviews with an owner reply. |
| Explicit recommendation rate | 49% | Share of analyzed reviewers who explicitly recommend the firm. |
| Communication mentions | 10% | Share of analyzed reviews that mention communication. |
| Consistency index | 97.5 | Higher scores indicate a more consistently positive rating pattern. |
The sections below break this firm into measurable signals: responsiveness, communication mentions, review consistency, praised attributes, complaint themes, and recent review examples. Read them together, not as isolated stats.
Based on analysis of 560 text reviews in the current build.
Thank you so much for hearing us and believing that someone really cares and understand our pain.
They've already contacted me and I hope everything goes well, thank you.
Vannesa, Lorraine, we are the best! For the first time in my life I felt that someone really cared about me, my problems, my safety. You fight for me, and I get the best results ever. You will be always in my mind and heart, and I recommend you to anyone who need help, care and support. Thank you!
I had an outstanding experience working with Lorraine, whose legal expertise and strategic thinking were exactly what I needed in my accident case. She explained complex legal concepts in clear, practical terms and kept me informed at every step, always ready to answer questions with patience and pr...