101 E Union St #200, Jacksonville, FL 32202
Law Offices of Stephen A. Smith is a personal injury attorney in Jacksonville, Florida with a 4.9-star rating across 207 tracked Google reviews. The current build retrieved 207 reviews for this profile and analyzed 162 text reviews. The firm replies to 100% of public reviews, 56% of analyzed reviewers explicitly recommend it, and communication is mentioned in 14% of analyzed reviews. Its review pattern is highly consistent based on a consistency index of 96.9.
The most common review themes are explicit recommendation (56%), professionalism (40%), and expertise (18%). Reviews in the sample mention matters involving car accident, motorcycle, and medical malpractice. Use these signals as due-diligence inputs rather than proof of specialty or likely outcome.
Use this table to see the difference between the firm's public review footprint, the reviews retrieved into the current build, and the text reviews that feed the NLP metrics on this page.
| Metric | Value | What it means |
|---|---|---|
| Tracked Google reviews | 207 | Public review count currently visible on the profile. |
| Reviews retrieved | 207 | Review records stored in the current build. |
| Text reviews analyzed | 162 | Review texts used for NLP-derived praise, complaint, and communication metrics. |
| Owner response rate | 100% | Share of retrieved reviews with an owner reply. |
| Explicit recommendation rate | 56% | Share of analyzed reviewers who explicitly recommend the firm. |
| Communication mentions | 14% | Share of analyzed reviews that mention communication. |
| Consistency index | 96.9 | Higher scores indicate a more consistently positive rating pattern. |
The sections below break this firm into measurable signals: responsiveness, communication mentions, review consistency, praised attributes, complaint themes, and recent review examples. Read them together, not as isolated stats.
Based on analysis of 162 text reviews in the current build.
I cannot express enough gratitude for Attorney Stephen Smith and the outstanding job he did representing me in my personal injury case. From the very beginning, he demonstrated professionalism, deep legal expertise, and genuine care for my well-being. He took the time to clearly explain every step ...
I am very satisfied with the attention given to my case, an automobile accident involving an individual hitting my car which resulted in injuries I sustained and totaling of my car. The representatives were very professional and kept me updated on the progress of my case resulting in a satisfactory ...
Took less than a year for the team to settle my case
Excellent service. The best.