Fay & Associates Reviews, Ratings & Complaints

619 S 10th St, Minneapolis, MN 55404

Public profile and review data last refreshed Aug 2, 2026.

4.7
356 Google reviews
Claimed Google Business Profile

Fay & Associates is a personal injury attorney in Minneapolis, Minnesota with a 4.7-star rating across 356 tracked Google reviews. The current build retrieved 356 reviews for this profile and analyzed 295 text reviews. The firm has an owner reply on 50% of retrieved reviews, 69% of analyzed reviewers explicitly recommend it, and communication is mentioned in 15% of analyzed reviews. Its review pattern is fairly consistent based on a consistency index of 83.7.

The most common review themes are explicit recommendation (69%), case results (40%), and professionalism (21%). Reviews in the sample mention matters involving car accident, motorcycle, medical malpractice, and workplace injury. Use these signals as due-diligence inputs rather than proof of specialty or likely outcome.

Review verdict

Fay & Associates Review Summary and Due-Diligence Questions

These direct answers separate what the public review dataset can confirm from licensing, disciplinary, and case-fit questions that require independent verification.

What clients praise

The strongest recurring praise signals in the analyzed review sample are explicit recommendation (69%), case results (40%), and professionalism (21%). These percentages describe text labels in the captured sample, not independently verified service claims.

Is Fay & Associates legitimate?

Law Leaderboard can confirm that this page represents a public Google Business listing for Fay & Associates at 619 S 10th St, Minneapolis, MN 55404. The listing has 356 tracked Google reviews and is marked as claimed on Google. This does not independently verify attorney licensing, disciplinary history, insurance, or eligibility to handle a specific matter; check the relevant state bar and speak with the firm before hiring.

Is Fay & Associates a good law firm?

Fay & Associates has a 4.7/5 public Google rating across 356 tracked reviews. Law Leaderboard retrieved 356 reviews and analyzed 295 review texts for this profile. In that sample, the firm has an owner reply on 50% of retrieved reviews, 69% of analyzed reviewers explicitly recommend it, and communication is mentioned in 15% of analyzed reviews. These are public feedback signals, not a legal endorsement or prediction of case results.

What do Fay & Associates reviews complain about?

The recurring concern labels found in the analyzed negative-review sample are unprofessional (26%), poor communication (9%), and passed around (4%). Percentages describe the relevant review sample and should be read with the rating distribution and coverage notes below.

Does Fay & Associates respond to reviews?

Public review data shows an owner reply on 50% of the reviews retrieved for Fay & Associates. This measures responses to public reviews, not communication with clients during a case. Communication appears in 15% of analyzed review texts.

Firm Snapshot Table

Use this table to see the difference between the firm's public review footprint, the reviews retrieved into the current build, and the text reviews that feed the NLP metrics on this page.

MetricValueWhat it means
Review Evidence Score65.2/100Strong evidence; public-review evidence only.
Within-market score percentile25th percentileCompared with the fixed Minneapolis, MN cohort.
Tracked Google reviews356Public review count currently visible on the profile.
Reviews retrieved356Review records stored in the current build.
Text reviews analyzed295Review texts used for NLP-derived praise, complaint, and communication metrics.
Owner response rate50%Share of retrieved reviews with an owner reply.
Explicit recommendation rate69%Share of analyzed reviewers who explicitly recommend the firm.
Communication mentions15%Share of analyzed reviews that mention communication.
Consistency index83.7Higher scores indicate a more consistently positive rating pattern.

Identity-linked office intelligence

Where This Office Sits in Minneapolis, MN

An office’s within-market percentile shows how its Review Evidence Score compares with the other profiles in that market. It is a relative position, not a probability, quality rating, or prediction. The score and percentile reflect public-review evidence only—not legal skill, licensing, case outcomes, misconduct, or suitability.

Compare offices side by side →

Evidence score

65.2/100

Score percentile

25th percentile

Rating percentile

30th percentile

Review-count percentile

80th percentile

Owner-reply percentile

Not scored

Evidence strength and entity relationship

Strong evidence from 295 analyzed review texts. The identity match uses exact source IDs in the private graph; those provider IDs are not exposed here.

Law Leaderboard office ID
llb-office-390ba5da9e5e0e6e
Law Leaderboard brand ID
llb-brand-e038ba0b54bc0381
Brand relationship
Fay & Associates

QA-published themes for this office

The published themes are communication, responsiveness or delays, and outcome language. Theme prevalence is calculated only for offices whose theme result passed minimum sample, confidence, and external precision gates. Outcome language reflects an unverified claim in a review; it is not independent confirmation of what happened.

Outcome language (unverified)

7.1%

21 matches: 16 positive, 0 negative, 5 neutral. Precision in external QA: 82%.

communication

4.4%

13 matches: 11 positive, 2 negative. Precision in external QA: 96%.

responsiveness delays

1.7%

5 matches: 5 positive, 0 negative. Precision in external QA: 95%.

Release llb-consumer-intelligence-2026-08-12-r4. Trend fields remain withheld until the separate multi-snapshot publication gate is met.

Historical review data

Review Activity and Response Detail

Public-review aggregates captured through Aug 2, 2026. These figures describe the retrieved history, not a live feed.

Method: review-trends-v1.0.0

Retrieved history begins

Dec 8, 2015

Latest dated review

Jul 24, 2026

Retrieved coverage

100%

356 retrieved of 356 tracked

Recent 12-month reviews

32

Average rating: 4.38/5

Year-over-year review change

Average rating

-0.08 stars

4.38/5 in the recent period vs. 4.46/5 in the prior period

Review activity

-5 reviews

32 recent reviews vs. 37 in the prior period

Owner replies by rating group

Replies to 1–3-star reviews

52%

15 replies across 29 retrieved low-star reviews

Replies to 4–5-star reviews

43%

139 replies across 327 retrieved high-star reviews

Comparison gates prevent thin or incomplete review history from being presented as a trend. Review text and reviewer identities are not published in these aggregates.

Case Types Mentioned in Reviews

car accidentmotorcyclemedical malpracticeworkplace injurywrongful deathdog bite

Quick Stats

Reviews/Month
2.3
Avg Review Length
329 chars
Local Guide %
26%

Practice Areas

Law firmAttorneyLegal servicesTrial attorney

About

Fay & Associates is a Minneapolis-based law firm dedicated to helping good people take back their lives after wrongful injuries. From boating accidents to dog bites, their personal injury attorneys ha...

What Our Data Shows

The sections below break this firm into measurable signals: responsiveness, communication mentions, review consistency, praised attributes, complaint themes, historical activity, and source-freshness notes. Read them together, not as isolated stats.

Performance Metrics

Based on analysis of 295 text reviews in the current build.

Owner Response Rate
50%
replies to reviews
Explicit Recommendation Rate
69%
of analyzed reviewers
Communication Mentions
15%
of analyzed reviews
Professionalism Mentions
21%
of analyzed reviews
Results Mentions
40%
of analyzed reviews
Compassion Mentions
4%
of analyzed reviews
Average response time: 140.1 days

Rating Distribution

5 star
322 (90%)
4 star
5 (1.4%)
3 star
1 (<1%)
2 star
2 (<1%)
1 star
26 (7.3%)
92% positive reviews 8% negative reviews Consistency index: 83.7

What Clients Praise

explicit recommendation 68.8% of reviews
case results 40.3% of reviews
professionalism 20.7% of reviews
communication 14.9% of reviews
dedication 11.5% of reviews

Common Concerns (from negative reviews)

unprofessional (26.1%)
poor communication (8.7%)
passed around (4.3%)

Other Personal Injury in Minneapolis

Sources, Freshness & Limitations

Sources

  • Google Business profile data for the firm, including address, phone, website, business attributes, and aggregate public rating.
  • 356 retrieved reviews and 295 text reviews used to calculate praise, complaint, communication, and response metrics for this profile.
  • Consumer intelligence release llb-consumer-intelligence-2026-08-12-r4, derived from llb-depth50-research-2026-08-11-r1, supplies immutable office and brand IDs, market context, evidence-strength tier, and published practice/city memberships.
  • Historical review aggregates calculated from the retrieved public-review history captured through Aug 2, 2026.
  • Aggregate business and review-analysis fields rendered from the same exported firm record used by the city rankings; reviewer identities and review text are not republished.

Freshness

  • Business profile last collected: 2026-04-02 14:43:28.
  • Review records last collected: 2026-08-02 20:35:10; derived metrics last analyzed: 2026-08-02 20:36:25.
  • 356 total Google reviews tracked; 356 reviews retrieved; 295 text reviews analyzed.
  • Consumer intelligence release published 2026-08-12; that is a derived-release date, not a new profile or review observation.
  • Review-history snapshot: Aug 2, 2026; retrieved coverage: 100% of the tracked-review total.
  • Methodology version: 2026.04.07. Build packaging timestamp: 2026-08-03 08:34:48 UTC; this is not a source-refresh date.

Limitations

  • Public review volume, retrieved review records, and text reviews analyzed are different counts and should not be treated as interchangeable.
  • Historical comparison tiles appear only when retrieved review history reaches both full twelve-month windows and each window meets the rating-count threshold.
  • Review-derived case-type and praise signals show what appears in the sample; they do not independently verify board certification or case outcomes.
  • A within-market percentile is a relative position inside the fixed market cohort. It is not a probability, national rank, or legal-performance grade.
  • A theme appears only when that office result passes the published minimum sample, confidence, and external precision gates; absence is not proof that the topic never appears.
  • This page helps you evaluate a firm’s public client-feedback footprint, but hiring decisions still require direct due diligence.
← View all Minneapolis personal injury lawyers ranked by public review signals
Explore Minnesota personal injury markets → Compare this office in the Car Accident cohort → Compare this office in the Motorcycle Accident cohort → Compare this office in the Truck Accident cohort → Compare this office in the Workers' Compensation cohort → Report an outdated or incorrect detail on this profile →