Auger & Auger is a personal injury law firm based in Charlotte, North Carolina, with a 5.0 out of 5 rating from 505 Google reviews. The firm has an owner response rate of 56%, indicating moderate engagement with client feedback. It maintains a recommendation rate of 89%, suggesting a generally positive client experience, though its communication score stands at 36%, reflecting potential areas for improvement. The firm’s polarization index is 99.0, demonstrating highly consistent review sentiment.
Clients frequently mention cases involving car accidents, motorcycle incidents, medical malpractice, and wrongful death when discussing their experiences with Auger & Auger. Reviews highlight the firm’s handling of complex personal injury matters, with particular emphasis on responsiveness and case outcomes. While clients praise the firm’s legal expertise, communication aspects receive mixed feedback, aligning with the noted communication score.
Case Types Handled
Quick Stats
- Reviews/Month
- 1.3
- Avg Review Length
- 428 chars
- Local Guide %
- 22%
Practice Areas
About
Have you been injured and your world turned upside down? We get it. We know you may be stressed about bills, confused about what to do next, and you're probably also in pain, which is why we make thin...
Performance Metrics
Based on analysis of 200 verified client reviews.
Rating Distribution
What Clients Praise
Recent Reviews
They were really helpful and nice. Keep me updated with my case. Would use them again. But I hope i never need them again. Thank you for all your help.
Grateful! They were straight to the point about business and helped me tremendously. I loved that there was no 'candy- coating' just the facts of what they were working with and how they could best & reasonably serve my needs.
The firm took great care of my case, providing details and updates along the way and helping me navigate a not ideal situation. Anything I didnt understand was explained very well. They worked to get a good settlement and made everything super easy for me. Definitely recommend!
Madison and Liz were very helpful with me and my daughters case, they were very patient and kind. They always informed me on many things. I have nothing but the best words for these women, they were great. I couldn't have asked for a better support system.
My family member retained Augar & Augar Law Firm for a personal matter, she had nothing but high praise for Mrs Augar and Missy, the line of communication was always open and she was kept current on her case. Their service was amazing, so much so, she has recommend that if anyone needs a Lawyer, Aug...
Questions & Answers
Q: How long will it take to get a settlement?
A: It depends on the complexity and severity of your injury and the accident. The average settlement takes between 5-12 months. Serious injuries like truck accidents, or cases in which multiple parties are involved, like DUI accidents, can take longer, especially if they involve filing a lawsuit.
— Auger & Auger
Q: Can I change to a different attorney if I have already hired one?
A: Yes, under the state bar rules, you are allowed to switch attorneys.
— Auger & Auger
Q: Can I choose my lawyer or is one assigned by the firm?
A: Yes, you can choose your attorney. After speaking with you, we will match you to an attorney we feel will work well with your personality and case type. If you would like to change at any time, that is allowed.
— Auger & Auger
Q: Are consultations free?
A: Yes, and they always will be. We offer free consultations and our A&A Zero Fee Guarantee, meaning that you can call us for free whenever you’d like, we will give you advice, and when you work with us, you only pay when we win and then only as a percentage of the settlement amount.
— Auger & Auger
Q: Are the lawyers available 24/7?
A: Our team is available 24/7 to speak with potential new clients and offer a free consultation. Lawyers, in particular, are always available during business hours, and are available to speak to new clients most of the time after-hours. Sometimes it may take 30 minutes or an hour after an after-hours c...
— Auger & Auger
Q: What is the payment schedule?
A: With our A&A Zero Fee Guarantee, clients pay no up-front costs, they only pay when we win, after a case settles, and only as a percentage of the settlement. There is no “fee schedule”, per se. Our fee is paid directly by the at-fault party and/or their insurance company.
— Auger & Auger
Q: What payment methods are accepted?
A: Our A&A Zero Fee Guarantee means that our clients never pay us out of pocket. We are paid as a percentage of the settlement, which means that, typically, insurance companies and at-fault parties pay us directly.
— Auger & Auger
Q: Do you do online consultations?
A: Yes, free consultations are available 24/7. Injury victims can call 24/7 and get connected with a representative on our staff. Lawyers are always available to speak with potential new clients during business hours, and are available off hours as well to speak with serious injury victims. Sometimes i...
— Auger & Auger
Q: What is the success rate of the firm?
A: 98.5%, we do not take cases we cannot win.
— Auger & Auger
Q: How much does it cost to hire the firm?
A: With the A&A Zero Fee Guarantee, the client pays no money until we win their case. Even then, our fee comes only as a percentage of the settlement amount, meaning it never comes out of our client’s pocket. Our fee is 33.33% of the total settlement amount.
— Auger & Auger
Q: Are you providing services in languages other than English?
A: Yes - we help clients who speak Spanish and English.
— Auger & Auger
Q: Do you have lawyers that speak Spanish?
A: Multiple team members are bi-lingual, including case managers, litigation paralegals, and reception.
— Auger & Auger
Q: How do the clients receive case updates?
A: At the beginning of a case, we speak with our clients very often. Once the case begins to progress, clients receive a personal phone call from our team with case updates at a minimum every 2 weeks, or sooner if there are case status updates. Clients will also receive automated emails whenever their ...
— Auger & Auger